What Happened
A player reported a deposit that never reached their Stake balance. Most of the player's messages are private, so the amount and payment method aren't public.
How It Developed
- Complaint opened about a deposit that wasn't credited. The mediator pointed the player to the payment provider and kept the case open for a month.
- The player asked how to reach the provider, then reported privately that the bank and the provider had both been contacted, with no fix.
- The mediator asked for the provider's full findings and a written note from the bank that the money reached the recipient.
- Waiting for the player to send those papers.
Ongoing
Waiting for the player's documents.
What Has (and Hasn't) Helped
Not yet. To push further, the mediator needs two things: the payment provider's finished check and a bank letter confirming the money arrived at the recipient's account.