What Happened
A player says a ₹500 deposit made through the PhonePe payment app on 2 April 2025 left their bank account but never reached their Stake balance. The player says Stake showed it as pending and support did not answer. They sent a screenshot of the successful payment.
How It Developed
- 2025-04-02The player says they paid ₹500 by PhonePe and the app showed success, but Stake listed the deposit as pending.
- Complaint opened after the player got no answer from Stake support.
- Stake told the mediator the deposit had been credited and could be seen in the account's transaction history.
- The mediator asked the player to confirm. No reply from the player appears, and the case was closed as resolved.
Resolved
Stake says the ₹500 deposit was credited to the account. The player did not confirm this on the page.
What Helped
After the complaint was filed with a payment screenshot and Stake's own transaction ID, Stake said the deposit had been credited. If a deposit is stuck as pending, send the casino both of those together, then check your transaction history.