What Happened
A player says Stake restricted their account without telling them, and they only found out after depositing, so their $101.53 got stuck. The player says they tried levels 3 and 4 of verification several times, no document was ever enough, and now they cannot upload anything new. They say they have only one account, paid in from their own Revolut account and did nothing wrong.
How It Developed
- Complaint opened about the frozen account and the stuck deposit.
- Stake said the level 4 check was still under review. It also mentioned that the employer had not given signed and stamped payslips.
- The mediator asked Stake for an update.
- Stake said its review found a breach of its terms and the account was restricted for good, but that the player had withdrawn the remaining balance.
- The mediator asked the player to confirm. No reply appears, and the case was closed as resolved.
Resolved
Stake says the player withdrew the remaining balance, though the account stays restricted for good. The player did not confirm on the page.
What Helped
Stake says the player withdrew the remaining balance, but the account stayed restricted for good. Stake pointed to a block of its rules without giving details on the page. If a casino says you broke a rule, ask it to name the clause and show what it is based on.