What Happened
A player reported a deposit that never showed up in their Stake balance. The details of the complaint are private, so the amount and payment method aren't public.
How It Developed
- Complaint opened about a deposit that wasn't credited.
- The mediator advised asking the payment provider to trace the payment, warned that this usually takes about a month, and kept the complaint open.
- The player has replied, and the reply is waiting for moderation.
Ongoing
Waiting on the payment provider's check. The details are private.
What Has (and Hasn't) Helped
Too early to tell. For missing deposits, the mediator's first step is to have the payment provider trace the transfer. Until that's done, the casino usually can't act.