What Happened
A player from Egypt says a 1,000 EGP deposit sent from a local e-wallet on 6 September 2026 never showed up in their Stake balance. According to the player, the first support agent could see the payment and asked for 24 hours, but later agents said the money never reached any account belonging to Stake's payment provider and sent them to their bank. The player says the e-wallet company confirmed by phone that the money went to a merchant account.
How It Developed
- 2026-09-09Complaint opened. The player asked Stake to properly trace the payment and either credit it or show proof it never arrived.
- 2026-09-09The mediator advised asking the payment provider to investigate, warned that this usually takes about a month and that the casino cannot act in the meantime, and left the complaint open for that time.
- 2026-09-12Three days later the player used the resolve button, and the mediator closed the case as resolved.
Resolved
The player closed the case as solved after three days; no post confirms the 1,000 EGP deposit was credited.
What Helped
The thread does not say what changed; the player marked the case solved three days after opening it. For a missing e-wallet deposit, the mediator's first step is a trace by your payment provider, so ask the provider for a written record of where the money went.