What Happened
A player says Stake suspended their account over a suspected terms breach and blocked a withdrawal of 8,270 USDT. The player says this was not profit but money they were winning back after heavy losses on baseball bets and roulette. Stake wanted bank statements showing salary, proof of address and proof that bills were paid. The player says they sent bills, signed receipts from their employer, a card statement and more, and all of it was refused.
How It Developed
- Complaint opened after the money had been frozen for 14 days. The player said live chat only pointed them to email.
- The player sent a new set of address and income papers, photographed with all four corners showing, and these were refused again.
- The player reached level 4, but the account stayed frozen with no time frame for the review.
- Stake confirmed the account was verified and the suspension lifted.
- The player said they had withdrawn all their money. The mediator closed the case as resolved.
Resolved
Stake verified the account and lifted the suspension, and the player says they withdrew all their money.
What Helped
Keep going until every level is approved. The account was only unlocked after level 4 was passed and Stake finished its review. Keep a list of every document you send, since several rounds are common.