What Happened
A player from Germany says a Stake withdrawal of about €429 had not arrived and that every question to support got the same canned answer. The complaint was filed less than two weeks after the withdrawal request, before Casino.guru's usual waiting time was up.
How It Developed
- 2026-09-16Complaint opened. The mediator explained that payouts can take days or even weeks, especially while KYC is unfinished, and asked the player to allow 14 days.
- 2026-09-25Once the waiting period had passed, the mediator asked whether the money had come through.
- 2026-10-02No answer came, so the deadline was pushed back by a week.
- 2026-10-09The complaint was closed because the player went quiet. It can be reopened later.
Abandoned
The player stopped responding after the 14-day waiting period; nobody confirmed whether the €429 arrived.
What Helped
Nothing was tested: the case never got past the waiting period. If your payout is late, give it 14 days, make sure your verification is complete, and then come back with the withdrawal date and your support messages.