What Happened
A player says Stake froze their account while it held more than 9,000 USDT, so they couldn't withdraw. They emailed the team Stake pointed them to twice in May and had no answer by mid-May. Live chat, which they contacted about five times, only told them to keep waiting.
How It Developed
- Complaint opened: the account was frozen with over 9,000 USDT inside, and neither email nor live chat had helped.
- Stake said that after the player's latest documents, the account was fully verified and active again.
- AskGamblers asked the player to confirm whether the problem was solved, or the case would be closed as resolved.
- The player confirmed the money had been withdrawn and said the KYC checks had been hard but were now done.
- AskGamblers closed the case as resolved.
Resolved
The player says the funds were withdrawn once the account passed KYC. The exact amount paid isn't stated.
What Helped
Getting through the KYC checks. After the player's last documents, Stake verified the account and unfroze it, and the withdrawal went through. Send every document asked for quickly, and confirm on the complaint page once you're paid.