What Happened
A player from Argentina says about 699 USDC sat frozen in their Stake account for eight months because the source-of-funds check kept failing. The money came as a crypto gift sent straight from a friend's wallet, and the player says every version of a gift letter was bounced automatically. Stake said both the address proof and the gift letter fell short of its rules, and later agreed to accept a national registry certificate for the address step.
How It Developed
- 2026-07-04Complaint opened. The player had been going between email and live chat since October 2025 without anyone reviewing the gift letter by hand.
- 2026-07-21Stake replied that the address papers raised doubts and the gift letter was not notarised, and listed every document type it accepts.
- 2026-08-12A police residence certificate was turned down too. The mediator pressed Stake to name one document a person with no bills, lease or employer could actually get.
- 2026-08-21Stake agreed to take an official RENAPER certificate as address proof; the player spent weeks getting it issued and passed that level in mid September.
- 2026-09-30Stake then rejected the notarised gift letter for the income step and sent the mediator its reasons by email.
- 2026-10-07The mediator closed the complaint as unjustified: a gift is fine, but the deposit must come from a wallet the player controls, not the donor's.
Rejected
The mediator found the deposit came directly from a friend's wallet, so the source-of-funds refusal stood and the 699 USDC stays frozen.
What Has (and Hasn't) Helped
Pushing the casino to name a specific document got the address step cleared after months of generic refusals. It did not save the case. If someone gifts you crypto to gamble with, move it to your own wallet first and deposit from there; a deposit straight from another person's wallet counts as third-party money even with a notarised letter.