What Happened
A player says Stake suspended their account with 3,601 USDT inside and asked them to verify again, even though the account was already verified. The player says that after more than a week Stake turned down their ID and selfie and asked for a passport, which they have never had. They offered a government driving licence instead.
How It Developed
- Complaint opened. The player said Stake rejected their ID and selfie, wanted a passport, and then stopped answering emails.
- The player said they were uploading a government driving licence and asked Stake to accept it.
- Stake said the player failed verification because the documents fell short of its standards. It closed the account for good and kept the funds, citing its terms.
- The mediator asked Stake to email its evidence. It said that evidence stays confidential.
- AskGamblers then said Stake's evidence gave it reasonable grounds to suspect fraud. It rejected the complaint and banned the player from its complaint service.
Rejected
AskGamblers cited grounds to suspect fraud based on Stake's confidential evidence, and Stake kept the 3,601 USDT.
What Has (and Hasn't) Helped
Nothing worked. Stake's evidence went to the mediator in confidence, so the details behind its decision were never made public. If Stake asks for a passport you don't have, ask in writing which other photo IDs it accepts before you upload anything else.