What Happened
A player asked Stake on 11 April 2025 to pay 70,000 JPY to a Japanese bank account. Five business days later nothing had arrived. The player says support blamed upkeep work at the payment processor, gave no timeline, and asked for a bank statement, which made little sense to them since no money had come in.
How It Developed
- 2025-04-11The player asked for a 70,000 JPY bank withdrawal.
- Complaint opened after five business days without the money.
- Stake asked for the transaction ID so it could look into the payment.
- 2025-04-23The player said the payout had failed without any word from Stake, and the money went back to the Stake balance.
- The player then cashed out through a different wallet service, and the case was closed as resolved.
Resolved
The bank payout failed and was returned to the balance; the player then withdrew the money another way.
What Helped
Switching payout methods. Once the failed bank payout came back to the balance, the player withdrew through another wallet service and got the money. If a bank payout stalls, ask support whether it has failed and been returned, then try a different withdrawal route.