KYC & Verification: dispute at Stake.com

StatusResolved

Amount—

Player—

Opened2024-03-15

Resolution time—

What Happened

A player who joined Stake after a streamer promoted it says the account was frozen without warning. They passed verification levels 1 to 3, but at level 4 Stake asked where their money came from and turned down a PDF salary slip. Support agents then gave mixed advice on how to send a payslip and bank statement together, and an email to Stake went unanswered.

How It Developed

Complaint opened: the player asked for a clear reason for the freeze and an independent review.
After 35 days frozen, the player said they still had no reason. Stake wanted three months of bank statements, but the salary had recently moved from one bank to another.
Stake said the restrictions were lifted and full access was back.
The player asked the mediator to close the thread, and it was closed as resolved.

Resolved

Stake says it lifted the restrictions and restored full access. The player asked to close the thread but did not mention a withdrawal. No reason for the freeze was given.

What Helped

Ask support exactly which file type and which months they want, then send it all at once. Stake said it lifted the restrictions while the complaint was open, but the player never learned why the account had been frozen.

Same issue, other cases

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