What Happened
A player says Stake suspended their account of over two years and blocked a 3,086 USDT balance. The player says they sent ID, a selfie, bank statements, reference letters and payslips, and reached level 3. For level 4, Stake wanted a certified yearly tax document, which the player says they don't have because their employer takes the tax straight from their salary.
How It Developed
- Complaint opened. The player said payslips showing the tax taken off their pay should be enough, and accused Stake of asking for papers they could not get.
- Stake said it had restricted the account over a possible breach of its terms, and that its rules let it ask for KYC documents at any time.
- Stake then said the check was complete, all limits were removed and the player could withdraw.
- The player said they had taken their money out, and the mediator closed the case as resolved.
Resolved
Stake lifted the restrictions and the player says they withdrew their funds. The page does not state the exact amount paid.
What Helped
Once the complaint was filed, Stake finished the check and released the account. If you can't get the exact document a casino asks for, send papers that prove the same thing, like payslips that show tax taken off, and explain in writing why the other one doesn't exist for you.