What Happened
A player from Argentina says Stake locked their account, with 3,673 USDT inside, after they changed the email on it. According to the player, the casino wanted details of their last three crypto deposits before it would unlock anything, and they could not supply them because they had lost access to the wallet those deposits came from. They say every other document was handed over, and they offered a video call too. The opening post is private, so the rest comes from the player's replies and Casino.guru's summary.
How It Developed
- 2026-06-03Complaint opened; the opening post is private. The next day the mediator asked what games were played, why the account was shut and whether the player really could not get into their crypto wallet.
- 2026-06-04The player answered that the block came down to three deposits they could not document, and that everything else had been provided.
- 2026-06-24After reading the emails, the mediator said they still did not explain how the wallet was lost, and asked for anything tying the player to it, such as wallet screenshots or transaction records.
- 2026-07-08The player did not come back after a seven-day reminder, so the case was closed. It can be reopened.
Abandoned
The player stopped responding before showing the deposit wallet was theirs; the player says 3,673 USDT is still locked.
What Helped
Nothing got settled. The mediator's point is worth noting: when you change your email and some checks are still missing, the casino is allowed to ask who owns the deposit wallet. If you lose a wallet, keep whatever you can: exchange records, screenshots or the transaction history, and explain plainly how access was lost.