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Crypto Casino Complaints / Stake.com / KYC & Verification

KYC & Verification: 7,184 USDT at Stake.com

StatusResolved
Amount7,184 USDT
PlayerFinland
Opened2026-04-22
Resolution time—

What Happened

A player from Finland says Stake held up a 7,184 USDT withdrawal by adding new verification rules along the way. Their electricity bills were refused until three months of bank statements were added, which passed the address check. Payslips then got them to level 4, but Stake took that level back and wanted a paper income document carrying the employer's stamp and signature. The player says their employer only issues digital payslips.

How It Developed

  • Complaint opened after the account was suspended over a suspected terms breach just as the player tried to cash out.
  • Stake said the player had now passed all four verification levels, the limits were gone and full access was back.
  • The player confirmed the money was withdrawn. An official income record from the tax office is what finally cleared level 4.
  • The mediator closed the case as resolved.
Resolved

After an official tax-office income record was accepted, the account was unlocked and the player withdrew their money.

What Helped

Offer a different official document instead of arguing over one that doesn't exist. When Stake wanted signed paper payslips, an income record from the tax authority got level 4 approved and the withdrawal through.

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