What Happened
A player says Stake suspended their account on 6 October and held a $300 withdrawal. They had sent a national ID card, a selfie holding it, water bills and payslips with bank statements. Stake then asked for a passport. The player says they don't have one and that Stake had already accepted the ID card.
How It Developed
- Complaint opened about 10 days after the suspension, asking the mediator to get the account reviewed fairly.
- The player reported that Stake turned down their level 4 payslip and bank statement and asked for a yearly tax statement instead, then asked for the payslip again.
- The player sent the level 3 and level 4 documents once more.
- The player said the $300 arrived after months of waiting. The mediator closed the case as resolved.
Resolved
The player received the $300 withdrawal after months of document requests.
What Helped
Keep sending what is asked and keep the mediator updated. Stake posted nothing on the thread, but the money came through while the complaint was open. The player's own tip: start with small deposits, since they believe large ones draw extra checks.