What Happened
A player from India says a rupee deposit made on 4 February 2026 never appeared in their Stake balance and was not refunded by the bank, which told them the casino had received it. The player's own post is private, so the payment method is not public. Casino.guru's summary puts the sum at 4,000 rupees.
How It Developed
- 2026-05-03Complaint opened; the opening post is private.
- 2026-05-05The mediator advised asking the payment provider to trace the transfer, warned it can take about a month, and left the case open for that long.
- 2026-06-04With no update from the player, the mediator gave seven more days.
- 2026-06-11The complaint was closed for lack of a reply. The player can reopen it.
Abandoned
The player stopped responding after being told to have the payment provider trace the deposit. Stake never joined.
What Helped
Nothing got checked. Three months had already passed between the deposit and the complaint, and the player never reported back after the trace advice. Start the bank or provider trace first, then file, and post the result in the thread so the mediator can take it to the casino.