What Happened
A player from India says Stake kept their account restricted after they had sent every document asked for in its verification: a payslip, a bank statement, a utility bill and a reference letter from the bank. According to the player, they could neither play nor withdraw, and the check was never finished. They asked Casino.guru to get the account reopened or the balance of $2,947 released.
How It Developed
- 2026-07-31Complaint opened. The player listed the documents already sent and asked for either full access or a payout of the held balance.
- 2026-07-31The mediator asked when the account was closed, whether $2,947 was the balance at the time, which games had been played and whether a bonus was active.
- 2026-08-07No reply came, so the mediator added seven days.
- 2026-08-14The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player went quiet after the first questions, so Stake was never asked about the $2,947 balance. The case can be reopened.
What Helped
Nothing got tested: the player never answered the mediator's first questions. If you are in the same spot, reply with the closure date, the balance, the games played and whether a bonus was involved. Those answers are what moves a case to the casino.