What Happened
A verified player from Lithuania says Stake restricted their account right after a winning bet in May 2026, with about $6,150 inside. They couldn't bet or get to their money. Live chat told them to write an email, and they say more than a week of emails got no real answer.
How It Developed
- 2026-05-04The player won a bet, and the account was restricted soon after.
- Complaint opened after live chat and more than a week of emails, the player says, went nowhere.
- Stake told the mediator the player had finished verification and the restriction had been lifted.
- The mediator asked the player to confirm. The player said the restriction was gone, and the case was closed as resolved.
Resolved
Stake lifted the restriction after the player finished verification. The page doesn't say whether the $6,150 was then withdrawn.
What Helped
Going to a mediator. After a week of emails with no answer, Stake replied inside the complaint, and the lock came off once the player finished verification. If your account is locked after a win, complete every check Stake asks for and escalate when email goes quiet.