What Happened
A player from India reported a Stake withdrawal of 15,250 INR that had not arrived. The opening post is private, so the payment method and how long it had been pending are not public. Casino.guru's summary says the request was less than two weeks old when the complaint was filed.
How It Developed
- 2026-07-28Complaint opened. The mediator explained that payouts can take days or weeks and asked the player to wait until 14 days had passed.
- 2026-08-11With the waiting period over, the mediator asked whether the money had arrived.
- 2026-08-18A seven-day reminder was sent.
- 2026-08-25No answer came, so the case was closed. It can be reopened.
Abandoned
The player never came back after the 14-day waiting period; whether the 15,250 INR was paid is unknown.
What Helped
Nothing was tested. Casino.guru will not step in on a delayed payout until 14 days have passed, so file after that point and keep the thread alive, otherwise the case closes by itself.