What Happened
A player from India says a withdrawal of about 1,952 INR from Stake.com was taking far longer than usual, and that this keeps happening to them. They asked live support for the bank reference number (UTR) so they could trace the transfer themselves, but say they got only canned replies and no reference.
How It Developed
- Complaint opened over the late rupee payout and the missing bank reference.
- The mediator explained that payouts can take days or weeks, often because of KYC checks or a backlog, and asked the player to allow 14 days.
- Two weeks later the mediator asked whether the money had arrived. There was no reply, and the deadline was extended by a week.
- The complaint was closed for lack of response. The player can reopen it.
Abandoned
The player went quiet after the 14-day waiting period; whether the payout ever arrived is unknown.
What Helped
Nothing was tested. Casino.guru will not step in on a late payout until 14 days have passed, so note the request date and come back with proof if the money still has not landed by then.