What Happened
A player from India says Stake put their account on hold with 1,897 USDT locked inside while its verification dragged on. According to the player, they uploaded a selfie with ID and a handwritten note, address proof and a payslip for the higher levels, yet none of the levels was ever marked complete. They asked the casino either to finish the review or to let them take the money out by hand.
How It Developed
- 2026-07-31Complaint opened. The player said every requested document had been sent and the account remained suspended with the balance frozen.
- 2026-08-03The mediator asked whether the player could still log in, whether several months of payslips and bank statements had gone to the casino, whether a bonus was involved, and for the support messages.
- 2026-08-10No answer came, so the deadline was pushed back by a week with a warning that the case would be rejected.
- 2026-08-17The complaint was closed because the player went silent. They can reopen it later.
Abandoned
The player stopped responding before the mediator could look at the documents. The case can be reopened.
What Helped
Nothing was tested, because the player dropped out before answering the first questions. If you are stuck at Stake's income check, have several months of payslips and bank statements ready, since that is the first thing the mediator asks about.