KYC & Verification: dispute at Stake.com

What Happened

A player says Stake kept refusing their verification for months and asked for something new each time. They sent a tax return, a letter from the tax office confirming their address, a signed and stamped letter from their employer and a payslip. The player lives with their parents, so has no bills in their own name. Later, the player says, Stake kept their funds after a further check with a driving licence and a face video.

How It Developed

• Complaint opened: the player wanted Stake to accept their documents.
• Stake said it had emailed the mediator a full explanation.
• The player said their funds were taken for failing KYC and asked what evidence Stake had against them.
• The mediator said it was still waiting for more information from Stake.
• After reviewing what it received, the mediator found Stake had followed its terms and closed the case.

What Has (and Hasn't) Helped