Crypto Casino Complaints / Stake.com / Confiscated Winnings
None of the 14 cases has ended in the player's favour; 12 were rejected, 1 closed without a reply and 1 is still open.
14 cases on file where Stake closed an account and kept the balance, in some cases including the player's own deposits.
Stake's stated reasons were a second or shared account, documents it called fake, altered or misleading, an unfair-play rule, or a breach of its terms it didn't spell out on the page.
In 11 of the 12 rejected cases, the mediator sided with Stake, often after reviewing information Stake shared privately. That's the mediator's view of evidence the public can't see, not a proven finding against the player.
The twelfth was turned away as too old to look into. One player, who says a 15,000 USDC deposit is still held, stopped answering.
The last is open: Stake kept a $25,476 balance, saying the player's KYC information was misleading, and the mediator is checking that claim.
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