What Happened
A player from India says three UPI deposits made in July and August 2026, worth 45,499 INR in total, never showed up in their Stake balance. According to the player, Stake first told them to ask their bank for a reversal, but the bank confirmed all three payments had gone through to Stake's payment partner. The player says they sent receipts and bank statements and still got neither a credit nor a refund.
How It Developed
- 2026-09-10Complaint opened. The player asked Stake to trace the three payments with its payment provider and credit the missing amount.
- 2026-09-10The mediator said the usual route is a trace through the payment provider, which can take about a month, and kept the case open for that long.
- 2026-10-10No update came, so the mediator added 7 more days.
- 2026-10-17The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before the payment provider's trace was reported; Stake never replied in the thread. It can be reopened.
What Helped
Nothing was tested: Stake never joined the thread and the player went quiet before reporting what the payment provider found. If you are in the same spot, open a trace with your payment provider straight away and come back with its written result; that is what the mediator needs before approaching the casino.