What Happened
A player from Sweden says Stake suspended their account in early April 2025, with 5,543 USDC and 5.8 SOL inside. Live chat said finishing KYC levels 1 to 4 would lift the block, and the player says every level was accepted. The player says the accounts team then said it was reviewing the account's activity, which could take months, and would not say what the concern was.
How It Developed
- 2025-04-04After the suspension notice, the player finished KYC levels 2 to 4. Level 1 had been done when the account was opened in December 2024.
- 2025-04-08The accounts team told the player the account was under investigation and that it might take a long time.
- Complaint opened. AskGamblers asked the player to confirm the amount in dispute.
- The player listed seven deposits and nine earlier withdrawals that had gone through fine, and said Stake still would not explain the review.
- Stake did not post on the thread. The player later reported that the block was lifted and withdrawals worked again, and AskGamblers closed the case as resolved.
Resolved
The player says Stake lifted the block and withdrawals work again; the page doesn't confirm the full balance was cashed out. Stake never explained its review.
What Helped
Bringing in a mediator. Stake never explained its review on the page, but the player reports the block was lifted after the complaint was filed. If your account sits in an open-ended review after you pass KYC, file a complaint and list your deposits and withdrawals.