What Happened
A player from India says Stake put their account in withdrawal-only mode, but every withdrawal failed with a note to contact support. The player had passed level 3 KYC and says support gave no reason or timeline. Stake later said it had closed the account and kept the funds because the player took unfair advantage, which the player denies.
How It Developed
- Complaint opened: withdrawals kept failing even though the account was set to withdrawal-only mode.
- Stake said it had closed the account and kept the funds under its terms, which ban cheating or taking unfair advantage.
- AskGamblers asked Stake for more information and warned that silence would mean closing the case as unresolved.
- The player said Stake showed no proof of unfair play and asked for the evidence or the money, which they put at about $1,500.
- AskGamblers reviewed what it received, found Stake had followed its terms, and closed the case. It pointed the player to a regulator or an ADR service (an outside dispute body).
Rejected
AskGamblers found Stake followed its terms when it closed the account and kept the funds, though the page lists the case as Resolved.
What Has (and Hasn't) Helped
Nothing worked for the player. The mediator saw Stake's information, which isn't public, and agreed with the casino. If you get the same answer, take the case to the casino's licensing regulator or an ADR service.