What Happened
A player from India says a 6,400 INR deposit left their account but never showed up at Stake, and that the casino denied receiving it. The player says this happens to many people paying by UPI: the bank calls the transfer successful and turns down a chargeback, while the casino says nothing arrived. After two months of back and forth with the bank, the player asked for the complaint to be closed.
How It Developed
- 2026-06-10Complaint opened over a deposit that was never credited.
- 2026-06-11The mediator said the only route is a trace by the payment provider, which can take about a month, and kept the case open for that long.
- 2026-06-26After the player vented that the bank had rejected the chargeback, the mediator asked for the bank's written reply as evidence.
- 2026-07-25The player reported that the bank had again called the transfer successful and asked the mediator to contact Stake directly; the mediator asked once more for the bank's messages.
- 2026-08-08The player asked to close the case because the bank wanted an in-person branch visit that was not possible.
- 2026-08-15The mediator closed the complaint at the player's request.
Abandoned
The player withdrew the complaint before sending the bank's reply, so the 6,400 INR deposit was never traced with Stake.
What Helped
Nothing moved, because the proof the mediator needed never arrived. For a UPI deposit that goes missing, the mediator wants the bank's written answer to the chargeback request. Without it the casino is not even asked.