What Happened
A player from Uzbekistan says Stake told them to send verification documents by email because the upload button on the site did not work, then did not answer that email for a week. The player also says the account showed a withdrawal-only mode yet would not let them take out their 2,011 USDT.
How It Developed
- 2026-05-14Complaint opened about a broken upload button, an unanswered email and a blocked withdrawal.
- 2026-05-15The mediator suggested trying another browser or device, clearing cookies, chasing live chat about the email and confirming whether the documents had actually been emailed.
- 2026-05-22No reply, so the mediator added seven days.
- 2026-05-29The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding after the mediator's first troubleshooting questions. It can be reopened.
What Helped
Nothing got tested; the player never came back after the first questions. If an upload tool fails, try a different browser or device first, and keep a dated copy of the email with your documents so the mediator can show the casino had them.