What Happened
A player from Russia says Stake restricted their account and asked for verification, but the document upload in the account was switched off, so they could not complete it. Live chat sent them to email, and the player says more than a week of emails went unanswered. About $1,480 was in the account. From the player's screenshots, the mediator saw the account was under review for suspected breaches of the terms.
How It Developed
- 2026-05-15The mediator suggested another browser or device, clearing cookies, chasing live chat again and sending documents by email.
- 2026-05-15The player replied that they can log in, but both withdrawals and verification are disabled, and support stays silent.
- 2026-05-20After reading the screenshots, the mediator said the account was under review for suspected terms breaches and asked which games were played and whether a bonus was used.
- 2026-05-27No reply, so the deadline was extended by 7 days.
- 2026-06-03Closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding; the account was under review for suspected terms breaches, with about $1,480 inside.
What Helped
Nothing moved. The mediator's practical tips were to try another device or browser and to email the documents instead of uploading them. The real blocker was a review for suspected rule breaches, and the player left before saying what they had played.