What Happened
A player from India says 1,900 USDT left their wallet during a Stake deposit made through the site's connect-your-wallet option, but never showed up in the balance. The player blamed a glitch on Stake's side. Stake said the address that received the coins is not one of its wallets and belongs to none of its users. The mediator could not tie the receiving address to Stake and turned the complaint down.
How It Developed
- 2026-06-24Complaint opened. The mediator asked which network was offered, why a different network appeared in the screenshots, and for a recording of the wallet-connect flow.
- 2026-07-13After watching the player's video, the mediator could see the sender's address but not where the money was meant to go, and asked whether a deposit address is generated.
- 2026-07-31Stake asked the player to write to its funds-recovery team with the transaction details; the player did so a few days later.
- 2026-08-12The resolver asked for a second video showing a BEP-20 USDT deposit, because everything so far showed an ERC-20 wallet. The player sent it on 20 August.
- 2026-09-02Stake confirmed the receiving address is not its hot wallet or any user's, and that a deposit address stays the same unless the user changes it.
- 2026-09-09The mediator rejected the complaint: the video showed a different destination than the one that got the coins, so Stake could not be held responsible.
Rejected
The mediator could not show that the address which took the 1,900 USDT was created by Stake.
What Has (and Hasn't) Helped
Nothing recovered the coins. The gap in the case was proof that Stake's page produced the address the money went to. Before sending crypto, screenshot or record the exact deposit address the casino shows, and compare it to the one in your wallet before you confirm.