What Happened
A player from Hong Kong says Stake let them play after level 2 verification, then blocked a 5,450 USDT withdrawal and demanded levels 3 and 4 once they were in profit. According to the player, their account was switched to withdraw-only yet the withdrawal itself was refused. They argued that a player who does not want to hand over more documents should at least be allowed to take their money out first.
How It Developed
- 2026-04-25Complaint opened. The player described the blocked withdrawal and said they were not willing to do the higher verification levels.
- 2026-04-27The mediator asked whether the account details were accurate, whether the player would complete the casino's verification, which games built the balance, and whether a bonus was used.
- 2026-05-04No reply, so the deadline was pushed back by 7 days.
- 2026-05-11The case was closed because the player went silent. It can be reopened.
Abandoned
The player stopped responding after being asked whether they would complete Stake's higher verification levels.
What Helped
Nothing moved. The mediator's second question was whether the player would comply with the casino's verification, and it was never answered. Decide early whether you will complete the extra KYC level, and tell the mediator, because the case cannot go forward without that answer.