What Happened
A player says a withdrawal of just under 48,000 USDT has sat as pending at Stake since 9 October 2026. They say support gave no reason, told them to use email, and then went quiet even after several follow-ups.
How It Developed
- 2026-10-09The player asked to withdraw just under 48,000 USDT, and the payout stayed pending.
- Complaint opened about a week later, with screenshots of the withdrawal and the support chats.
- The mediator asked Stake for an update and warned that silence would close the case as unresolved and lower Stake's rating.
- Stake said the case and the account were under review and that it would contact the player once it had news.
- The player answered that this was no real update. They wanted to know the reason for the review and its length, and said a week was too long.
Ongoing
Stake says the account is under review but has given no reason or timeline.
What Has (and Hasn't) Helped
Too early to tell. The complaint got Stake to confirm the account is under review, but not why or for how long. The next step is for Stake to explain the review to the mediator.