What Happened
A self-employed tailor working in Yemen says Stake kept their 1,030 USDT behind address and source-of-funds checks that asked for payslips, work contracts and utility bills, none of which exist for an informal home business. The player says they only wanted one final payout and a closed account. Stake replied that bills in a parent's name cannot prove the player's address, and that a bank statement alone does not show where income comes from; it listed the documents it would take.
How It Developed
- 2026-08-20Complaint opened. The mediator asked which documents had been sent; the player said water bills in their father's name and a bank statement in their own name, both refused.
- 2026-09-15The case passed to a resolver, who invited Stake. Stake explained the rejections and offered a bank reference letter plus a statement as the address route, with a long list of accepted income documents.
- 2026-09-23The player said their bank is barred by the central bank from putting addresses on statements, and asked for a video check instead. The mediator pressed Stake for one option the player could realistically meet.
- 2026-09-30Stake agreed that, given the country, a stamped bank statement could count as address proof; later it asked for a fresh photographed statement with the reference letter after a digital copy was refused.
- 2026-10-16Stake confirmed the address check was complete and named the remaining income documents. Three days later the player reported both checks showing as done but the account still restricted, and the mediator asked Stake to lift it.
- 2026-10-20The player marked the complaint as resolved and the mediator closed it.
Resolved
Stake confirmed the address check, the player reported the income check done and closed the case; no post confirms the 1,030 USDT was paid out.
What Helped
Getting the mediator to ask Stake for one realistic alternative. That turned a loop of automatic refusals into a concrete route: an original, stamped bank statement photographed rather than downloaded, plus a bank reference letter in English. Expect the income check to come after the address check, not alongside it.