What Happened
A player from Georgia says she had deposited at TG.Casino several times and never withdrawn, and that when she finally won, the casino asked for full verification, which she passed. Right after that, she says, the account was blocked and an email cited a bonus rule, even though she had never played with a bonus. The sum was 223 USDT. The mediator asked TG.Casino for the game and bonus logs and never heard back.
How It Developed
- 2025-02-18Complaint opened.
- 2025-02-21The player confirmed the account was verified, said she could not pull the deposit history because she was locked out, and pointed to the screenshots already sent.
- 2025-02-26A resolver invited TG.Casino to share the full game log and bonus history, to check whether any bonus with a max-bet rule had really been active.
- 2025-03-05The casino had not replied; the deadline was extended by a week.
- 2025-03-12Still nothing, so the case was closed as unresolved. The player was told she could try the Curaçao Gaming Control Board.
Unresolved
TG.Casino never answered the mediator; the 223 USDT stays blocked with the account.
What Has (and Hasn't) Helped
Nothing. The whole dispute turns on whether a bonus was ever active, and only the casino's logs can show that; TG.Casino never produced them. The remaining route is the Curaçao regulator.