What Happened
A player says they won €5,200 at Thunderpick and sent the verification documents the casino asked for on 31 May. The casino said checks take one or two working days. Over two weeks on, the account was still unverified, and chat kept saying every couple of days that nothing had changed.
How It Developed
- The player sent the documents on 31 May and was told the check would take one to two working days.
- Complaint opened after more than two weeks with no result.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved.
- Thunderpick did not reply on the page, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not answer the mediator. The page shows no payout of the €5,200.
What Has (and Hasn't) Helped
Nothing worked: the casino never answered the mediator. If a check promised in a day or two runs past a week, ask support in writing for the reason and a date.