What Happened
A player says they had bet at Thunderpick for a few weeks with no trouble until a $100 stake won $11,700. The casino asked for KYC documents on 17 March, and the player says they sent them the same day. Support confirmed getting them but kept saying there was no update. About ten days before the complaint the casino wanted extra details; the player says they answered at once and heard nothing back.
How It Developed
- After the big win, the casino asked for KYC, and the player sent the documents that day.
- Support confirmed receipt but gave no update; a later request for more details was answered at once, the player says.
- Complaint opened almost a month after the first request.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved. No reply appears, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not answer the mediator. The page shows no payout of the $11,700 win.
What Has (and Hasn't) Helped
Nothing worked: Thunderpick never gave its side on the page. After a big win, answer each request at once and in writing, as this player did, and bring the dated record to a mediator if the check drags on.