What Happened
A player says they deposited $163 in Litecoin at Thunderpick on 22 May 2023 and asked to withdraw $490 to the same address minutes later. The payout stayed pending. They sent an ID, a selfie with the ID and a bank statement with their address, but the casino never confirmed them. The player adds that the casino reopened their account with a bonus offer in 2022 after closing it in 2021.
How It Developed
- 2023-05-22The player deposited and then asked to withdraw $490 to the same Litecoin address.
- The casino asked for KYC, and the player sent an ID, a selfie and a bank statement.
- Complaint opened: the player asked for the payout and then for the account to be closed.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved. No reply appears, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not answer the mediator. The page shows no payout of the $490.
What Has (and Hasn't) Helped
Nothing worked: Thunderpick never answered the mediator. Expect a full ID check before a quick first cashout, and finish it early if you can.