Withdrawal Issues: €6,226.37 at Thunderpick

StatusUnresolved

Amount€6,226.37

Player—

Opened2026-01-22

Resolution time—

What Happened

A player says a €6,226.37 withdrawal at Thunderpick was still processing after 12 days. They had deposited €250, received a bonus of about the same size and, they say, finished its 10x wagering. The player says they were asked three times to resend their passport, proof of address and other papers over file format issues, and that chat only said the payout was under review.

How It Developed

The player dates the withdrawal request to 16 October 2025.
Complaint opened after 12 days without payment and four days without news from the casino.
AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved.
Thunderpick did not reply on the page, and the complaint is listed as Unresolved.

Unresolved

Thunderpick did not answer the mediator. The page shows no payout of the €6,226.37.

What Has (and Hasn't) Helped

Nothing worked: the casino never answered the mediator. If files keep bouncing for format reasons, ask support for the exact file type and size it accepts before you send them again.

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