What Happened
A player says their €2,200.13 withdrawal from Thunderpick has been held up by repeated KYC requests. They sent both sides of their ID, a selfie holding it, a proof of address dated 10 February 2026 and a recent bank statement, several times over. Each time the casino said to wait a day or two, then asked for the same papers again without saying what was wrong.
How It Developed
- The player sent the same set of documents several times and was told each time to wait 24 to 48 hours.
- Complaint opened: the player asked for the check to be approved and the payout made, or a written reason for refusal.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved.
- The player wrote that the casino still gave no reason for the delay. No casino reply appears, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not answer the mediator. The page shows no payout of the €2,200.13.
What Has (and Hasn't) Helped
Nothing worked: Thunderpick never answered the mediator. When the same documents are asked for again and again, ask the casino to name in writing which requirement each one fails.