What Happened
A player says a €781.30 withdrawal at Thunderpick is stuck behind KYC. They emailed their documents on 9 August 2026, but live chat later said the verification team had none. The player resent them on 12 August, also from a second email address on support's advice. On 13 August chat again said the first email never arrived, and another agent said it was waiting in a queue.
How It Developed
- 2026-08-09The player emailed the KYC documents the casino asked for.
- 2026-08-12Told nothing had arrived, the player sent the documents again from two email addresses.
- Complaint opened: the player asked Thunderpick to confirm receipt, finish KYC and pay out.
- AskGamblers asked Thunderpick for an update and warned that silence would mean closing the case as unresolved.
- The player reported that Thunderpick now confirmed getting the emails but kept turning down or re-requesting some files, with changing photo rules. They sent a new power bill and photo.
- No casino reply appears, and the complaint is listed as Unresolved.
Unresolved
Thunderpick did not reply on the page. The player says the €781.30 withdrawal still waits on KYC.
What Has (and Hasn't) Helped
Nothing has worked so far. The player now asks that every rejection name the exact rule not met. If you're stuck in the same loop, ask for that in writing and send each file as a separate attachment.